@import "https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700&family=Cormorant+Garamond:wght@500;600;700&display=swap";:root{--bg:#030712;--bg-sidebar:#08090c;--bg-card:#ffffff14;--glass:#ffffff14;--glass-border:#ffffff2e;--glass-blur:blur(40px) saturate(180%);--text:#f8fafc;--text-dim:#94a3b8;--text-mute:#64748b;--border:#ffffff14;--primary:#f8fafc;--primary-soft:#ffffff1a;--primary-glow:#ffffff0f;--accent-green:#10b981;--font-main:"Outfit", sans-serif;--font-brand:"Cormorant Garamond", serif}*,:before,:after{box-sizing:border-box;margin:0;padding:0}*{scrollbar-width:thin;scrollbar-color:#ffffff1f transparent}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff14;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#fff3}::-webkit-scrollbar-corner{background:0 0}body{background:var(--bg);color:var(--text);font-family:var(--font-main);height:100vh;overflow:hidden}.brand-serif{font-family:var(--font-brand);letter-spacing:.02em;color:var(--text);font-weight:600}.app-layout{width:100vw;height:100vh;display:flex;overflow:hidden}.sidebar{scrollbar-width:thin;scrollbar-color:#ffffff1f transparent;background:#0a0e14;border-right:1px solid #ffffff0f;flex-direction:column;flex-shrink:0;width:260px;padding:12px 16px 20px;transition:transform .3s;display:flex;overflow-y:auto}.sidebar::-webkit-scrollbar{width:8px}.sidebar::-webkit-scrollbar-track{background:0 0}.sidebar::-webkit-scrollbar-thumb{background:#ffffff14;border:2px solid #0a0e14;border-radius:4px}.sidebar::-webkit-scrollbar-thumb:hover{background:#ffffff2e}.sidebar::-webkit-scrollbar-corner{background:0 0}.sidebar-header{border-bottom:1px solid var(--border);flex-direction:column;align-items:center;margin-bottom:14px;padding:0 0 12px;display:flex;position:relative}.sidebar-brand{flex:1;font-size:28px;line-height:1}.sidebar-logo{object-fit:contain;mix-blend-mode:screen;width:72%;max-width:160px;height:auto;margin:0 auto;display:block}.sidebar-section-label{color:var(--text-dim);text-transform:uppercase;letter-spacing:.08em;margin-bottom:10px;padding:0 4px;font-size:10px;font-weight:700}.slot-list{flex-direction:column;flex:1;gap:3px;display:flex}.slot-item{cursor:pointer;border:1px solid #0000;border-radius:12px;justify-content:space-between;align-items:center;padding:10px;transition:all .15s;display:flex}.slot-item:hover{background:#ffffff0a}.slot-item.active{background:#ffffff0f;border-color:#ffffff24}.slot-item-left{align-items:center;gap:9px;display:flex}.slot-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.slot-dot.green{background:var(--accent-green)}.slot-dot.amber{background:#f59e0b}.slot-dot.blue{background:#3b82f6}.slot-dot.gray{background:#334155}.slot-dot.pulse{animation:2s infinite pulseGlow}.slot-dot.pulse-blue{animation:1.5s infinite pulseBlue}@keyframes pulseBlue{0%,to{box-shadow:0 0 #3b82f666}50%{box-shadow:0 0 0 5px #3b82f600}}@keyframes pulseGlow{0%,to{box-shadow:0 0 #10b98166}50%{box-shadow:0 0 0 5px #10b98100}}.slot-name{color:var(--text-dim);white-space:nowrap;text-overflow:ellipsis;max-width:160px;font-size:13px;font-weight:500;overflow:hidden}.slot-item.active .slot-name{color:var(--text)}.slot-name-stack{flex-direction:column;flex:1;gap:1px;min-width:0;display:flex}.slot-agent-name{color:var(--text-mute);white-space:nowrap;text-overflow:ellipsis;opacity:.8;max-width:160px;font-size:11px;font-style:italic;font-weight:500;overflow:hidden}.slot-item.active .slot-agent-name{color:var(--accent-green);opacity:1}.sidebar-footer{border-top:1px solid var(--border);flex-direction:column;gap:8px;margin-top:12px;padding-top:16px;display:flex}.sidebar-btn{justify-content:center;width:100%;font-size:13px}.logout-btn{color:#f87171;cursor:pointer;background:#ef44440f;border:1px solid #ef444433;border-radius:10px;align-items:center;gap:8px;width:100%;padding:9px 14px;font-size:13px;font-weight:500;transition:all .15s;display:flex}.logout-btn:hover{background:#ef44441f}.sidebar-overlay{-webkit-backdrop-filter:blur(4px);z-index:40;background:#0009;display:none;position:fixed;inset:0}.mobile-toggle{z-index:51;border:1px solid var(--border);width:38px;height:38px;color:var(--text);cursor:pointer;background:#0f172ae6;border-radius:10px;justify-content:center;align-items:center;display:none;position:fixed;top:16px;left:16px}.mobile-close{color:var(--text-dim);cursor:pointer;background:0 0;border:none;font-size:22px;display:none;position:absolute;top:8px;right:0}@media (width<=768px){body{overflow:auto}.app-layout{flex-direction:column;height:auto;overflow:visible}.sidebar{z-index:50;background:#0a0e14;border-right:1px solid #ffffff0f;height:100vh;position:fixed;top:0;left:0;transform:translate(-100%)}.mobile-menu-active .sidebar{transform:translate(0)}.mobile-menu-active .sidebar-overlay{display:block}.mobile-toggle{display:flex}.mobile-close{display:block}.main-content{margin-left:0;padding:60px 14px 24px}}.main-content{flex:1;min-width:0;padding:28px 32px;overflow-y:auto}.content-header{margin-bottom:24px}.welcome-title{margin-top:28px;margin-bottom:4px;font-size:22px;font-weight:700}.breadcrumb{color:var(--text-dim);font-size:13px}.breadcrumb b{color:var(--text)}.slot-view{flex-direction:column;gap:16px;max-width:720px;display:flex}.status-bar{-webkit-backdrop-filter:blur(60px)saturate(200%)brightness(.95);background:#0c0f19b8;border:1px solid #ffffff14;border-radius:14px;align-items:center;gap:10px;padding:10px 16px;display:flex;box-shadow:0 4px 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.15s}.btn-pause{color:#f59e0b;background:#f59e0b1a;border-color:#f59e0b4d}.btn-pause:hover{background:#f59e0b33}.btn-resume{color:var(--text);background:#ffffff14;border-color:#ffffff38}.btn-resume:hover{background:#ffffff24}.qr-card{-webkit-backdrop-filter:blur(60px)saturate(200%)brightness(.95);background:#0c0f19b8;border:1px solid #ffffff14;border-radius:20px;padding:20px;box-shadow:0 8px 32px #0000004d}.qr-card-header{color:var(--text);align-items:center;gap:8px;margin-bottom:20px;font-size:15px;font-weight:700;display:flex}.qr-panel{flex-direction:column;align-items:center;gap:14px;padding:8px 0;display:flex}.qr-connected-icon{background:#10b9811a;border:1px solid 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.kpi-row-head{background:#ef444414;border-bottom-color:#ef444433}.kpi-row-split-cells{align-items:stretch;gap:0;padding:4px;display:flex}.kpi-row-cell{cursor:pointer;background:0 0;border:none;border-radius:8px;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:2px;padding:8px 4px;font-family:inherit;transition:background .15s;display:flex}.kpi-row-cell:hover{background:#ffffff0d}.kpi-row-cell.on{background:#1ad1a01f}.kpi-row-cell-sep{background:#ffffff0f;flex-shrink:0;width:1px;margin:6px 0}.kpi-row-cell-val{letter-spacing:-.5px;font-size:22px;font-weight:800;line-height:1}.kpi-row-cell-label{color:var(--text-mute);text-transform:uppercase;letter-spacing:.4px;font-size:9.5px;font-weight:700}.kpi-row-solo-val{align-items:baseline;gap:8px;padding:10px 14px 12px;display:flex}.kpi-row-num-big{letter-spacing:-.6px;font-size:24px;font-weight:800;line-height:1}.kpi-row-num-sub{color:var(--text-mute);font-size:10.5px;font-weight:600}.kpi-row-alert .kpi-row-num-big{animation:2s ease-in-out infinite kpiPulseAlert}@keyframes kpiPulseAlert{0%,to{text-shadow:0 0 #0000}50%{text-shadow:0 0 12px #ef44448c}}.dash-kpis-cards{display:none!important}.dash-card-resume-block{background:#ffffff08;border:1px solid #ffffff14;border-radius:10px;flex-wrap:wrap;align-items:center;gap:14px;padding:8px 14px;display:inline-flex}.dash-card-resume-item{align-items:center;gap:7px;display:inline-flex}.dash-card-resume-item svg{flex-shrink:0}.dash-card-resume-label{color:var(--text-mute);letter-spacing:.2px;font-size:11px;font-weight:600}.dash-card-resume-val{font-size:16px;font-weight:800;line-height:1}.dash-card-appt-edit{color:#f4f5f0;letter-spacing:.2px;cursor:pointer;white-space:nowrap;background:#ffffff0f;border:1px solid #ffffff1a;border-radius:8px;align-self:center;align-items:center;gap:6px;padding:6px 12px;font-size:11.5px;font-weight:700;transition:background .15s,border-color .15s,transform .15s;display:inline-flex}.dash-card-appt-edit:hover{color:#c7d2fe;background:#6366f12e;border-color:#6366f173;transform:translateY(-1px)}.dash-card input[type=date],.dash-card input[type=time],.dash-card input[type=number],.dash-card select,[role=dialog] input[type=date],[role=dialog] input[type=time],[role=dialog] input[type=number],[role=dialog] select{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}.dash-action-primary{flex:1;min-width:200px;color:#1ad1a0!important;background:linear-gradient(135deg,#1ad1a02e,#10b9811a)!important;border:1px solid #1ad1a066!important;padding:10px 16px!important;font-size:12.5px!important;font-weight:700!important}.dash-action-primary:hover{background:linear-gradient(135deg,#1ad1a047,#10b9812e)!important;border-color:#1ad1a099!important}.dash-card-time{color:#ef4444;letter-spacing:.02em;text-shadow:0 0 8px #ef444440;font-weight:800}.dash-card-corner-stack{flex-direction:column;align-items:flex-end;gap:4px;margin-left:auto;display:inline-flex}.dash-card-corner-time{font-variant-numeric:tabular-nums;white-space:nowrap;border-radius:10px;flex-direction:column;align-items:flex-end;gap:2px;padding:6px 12px;transition:color .2s,background .2s,border-color .2s,box-shadow .2s;display:inline-flex}.dash-card-window-badge{letter-spacing:.03em;font-variant-numeric:tabular-nums;white-space:nowrap;border:1px solid;border-radius:9px;align-items:center;gap:5px;padding:4px 10px;font-size:11.5px;font-weight:800;transition:background .2s,border-color .2s;display:inline-flex}.dash-card-appointment-badge{color:#c7d2fe;letter-spacing:.03em;white-space:nowrap;background:#6366f11a;border:1px solid #6366f152;border-radius:8px;align-items:center;gap:4px;padding:3px 8px;font-size:10px;font-weight:800;display:inline-flex}.dash-card-corner-label{letter-spacing:.08em;text-transform:uppercase;opacity:.8;font-size:10px;font-weight:700;line-height:1}.dash-card-corner-value{letter-spacing:.02em;font-size:14.5px;font-weight:800;line-height:1.1}.dash-card-corner-time.active{color:#34d399;background:#10b98114;border:1px solid #10b98138;box-shadow:inset 0 0 10px #10b98126}.dash-card-corner-time.inactive{color:#ef4444;background:#ef444414;border:1px solid #ef444438;box-shadow:inset 0 0 12px #ef44442e}.dash-card-thread{background:#00000040;border:1px solid #ffffff0d;border-radius:12px;flex-direction:column;gap:5px;padding:10px 12px;display:flex}.dash-chat-header{border-bottom:1px solid #ffffff12;align-items:center;gap:8px;margin-bottom:2px;padding:0 0 8px;display:flex}.dash-chat-avatar{color:#06241a;background:linear-gradient(135deg,#14b88a,#1ad1a0);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:12px;font-weight:800;display:flex}.dash-chat-info{flex-direction:column;line-height:1.2;display:flex}.dash-chat-name{color:#f4f5f0;font-size:12px;font-weight:600}.dash-chat-online{color:#14b88a;align-items:center;gap:4px;font-size:10px;display:flex}.dash-chat-dot{background:#14b88a;border-radius:50%;flex-shrink:0;width:7px;height:7px;animation:2s ease-in-out infinite chatDotPulse;box-shadow:0 0 #14b88a8c}@keyframes chatDotPulse{0%,to{box-shadow:0 0 #14b88a8c}50%{box-shadow:0 0 0 5px #14b88a00}}.dash-bubble-row{display:flex}.dash-bubble-bot{justify-content:flex-start;padding-right:24px}.dash-bubble-client{justify-content:flex-end;padding-left:24px}.dash-bubble{color:#e9edef;word-break:break-word;border-radius:10px;max-width:100%;padding:7px 11px 5px;font-size:13px;line-height:1.45;position:relative}.dash-bubble-bot .dash-bubble{color:#06241a;background:linear-gradient(135deg,#14b88a,#1ad1a0);border-radius:4px 10px 10px;font-weight:500}.dash-bubble-bot .dash-bubble-time{color:#06241a80}.dash-bubble-client .dash-bubble{background:#1a2230;border-radius:10px 4px 10px 10px}.dash-bubble-time{color:#e9edef73;text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap;margin-top:3px;font-size:10px;display:block}.dash-thread-respondtime{color:#10b981;letter-spacing:.02em;border-top:1px dashed #ffffff0d;margin-top:2px;padding-top:3px;font-size:10px;font-weight:600}.dash-thread-respondtime strong{color:#34d399}.dash-card-lastmsg{background:#ffffff06;border:1px solid #ffffff08;border-radius:10px;align-items:flex-start;gap:7px;margin-top:2px;padding:8px 12px;display:flex}.dash-card-lastmsg-text{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.dash-card-lastmsg-quote{color:var(--text-dim);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12px;font-style:italic;line-height:1.45;display:-webkit-box;overflow:hidden}.dash-card-respondtime{color:#10b981;letter-spacing:.02em;font-size:10px;font-weight:600}.dash-card-respondtime strong{color:#34d399}.dash-card-actions{border-top:1px solid #ffffff0a;flex-wrap:wrap;gap:6px;padding-top:6px;display:flex}.dash-action-btn{color:var(--text-dim);cursor:pointer;white-space:nowrap;background:#ffffff0a;border:1px solid #ffffff14;border-radius:8px;flex:auto;justify-content:center;align-items:center;gap:4px;padding:6px 8px;font-size:11px;font-weight:600;transition:background .15s,border-color .15s,transform .1s;display:inline-flex}.dash-action-btn:hover{background:#ffffff14;border-color:#ffffff29}.dash-action-btn:active{transform:translateY(1px)}.dash-action-btn:disabled{opacity:.45;cursor:not-allowed;transform:none}.dash-action-pause{color:#fbbf24;background:#fbbf2414;border-color:#fbbf2440}.dash-action-pause:hover{background:#fbbf2426;border-color:#fbbf2466}.dash-action-resume{color:#34d399;background:#34d3991a;border-color:#34d3994d}.dash-action-resume:hover{background:#34d3992e;border-color:#34d39980}.dash-action-sale{color:#10b981;background:#10b98114;border-color:#10b98140}.dash-action-sale:hover{background:#10b98126;border-color:#10b98166}.dash-action-sale:disabled{color:#6ee7b7}.dash-action-open{color:#93c5fd;background:#93c5fd14;border-color:#93c5fd40}.dash-action-open:hover{background:#93c5fd26;border-color:#93c5fd66}.dash-action-archive{color:#94a3b8;flex:none;padding:6px 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span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.dash-action-resolve{color:#fca5a5;background:#ef44441f;border-color:#ef444459}.dash-action-resolve:hover{color:#fecaca;background:#ef444438;border-color:#ef44448c}.confirm-overlay{-webkit-backdrop-filter:blur(6px);z-index:10000;background:#000000a6;justify-content:center;align-items:center;padding:20px;animation:.15s ease-out confirmFadeIn;display:flex;position:fixed;inset:0}.confirm-modal{background:#121623f2;border:1px solid #ffffff1a;border-radius:16px;width:min(420px,100%);padding:24px 22px 18px;animation:.2s cubic-bezier(.16,1,.3,1) confirmSlideIn;box-shadow:0 25px 80px #0009}.confirm-title{color:#f8fafc;letter-spacing:-.01em;margin-bottom:8px;font-size:16px;font-weight:800}.confirm-message{color:#cbd5e1;margin-bottom:22px;font-size:14px;line-height:1.55}.confirm-actions{justify-content:flex-end;gap:10px;display:flex}.confirm-btn{color:#cbd5e1;cursor:pointer;background:#ffffff0a;border:1px solid #ffffff1f;border-radius:10px;min-width:90px;padding:10px 18px;font-size:13px;font-weight:700;transition:background .15s,border-color .15s}.confirm-btn:hover{background:#ffffff14;border-color:#fff3}.confirm-btn-ok{color:#93c5fd;background:#3b82f62e;border-color:#3b82f666}.confirm-btn-ok:hover{background:#3b82f647}.confirm-btn-ok.danger{color:#fca5a5;background:#ef44442e;border-color:#ef444466}.confirm-btn-ok.danger:hover{background:#ef44444d;border-color:#ef44448c}@keyframes confirmFadeIn{0%{opacity:0}to{opacity:1}}@keyframes confirmSlideIn{0%{opacity:0;transform:translateY(8px)scale(.97)}to{opacity:1;transform:translateY(0)scale(1)}}.dash-empty{text-align:center;flex-direction:column;grid-column:1/-1;justify-content:center;align-items:center;gap:12px;min-height:300px;padding:40px 20px;animation:.5s cubic-bezier(.16,1,.3,1) both dashCardIn;display:flex}.dash-empty-icon{background:#ffffff0a;border:1px solid #ffffff14;border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;animation:6s ease-in-out infinite dashFloat;display:flex}.dash-empty-title{color:var(--text);font-size:15px;font-weight:600}.dash-empty-sub{color:var(--text-mute);max-width:240px;font-size:12px}.dash-loading{justify-content:center;align-items:center;min-height:400px;display:flex}@keyframes dashCardIn{0%{opacity:0;transform:translateY(20px)scale(.97)}to{opacity:1;transform:translateY(0)scale(1)}}@keyframes dashFloat{0%,to{transform:translateY(0)}50%{transform:translateY(-6px)}}@keyframes dashShimmer{0%,to{background-position:0%}50%{background-position:100%}}@keyframes dashPulse{0%,to{opacity:1;box-shadow:0 0}50%{opacity:.7;box-shadow:0 0 0 4px #0000}}@media (width<=760px){.help-grid{grid-template-columns:1fr!important}}@media (width<=768px){.dash-topbar{padding:14px 14px 12px}.dash-kpi-card{border-radius:14px;min-height:128px!important;padding:16px 14px!important}.dash-kpi-label{letter-spacing:.04em!important;white-space:normal!important;font-size:13px!important;line-height:1.2!important}.dash-kpi-num-big{font-size:42px!important;line-height:1!important}.dash-kpi-num-split{font-size:32px!important;line-height:1!important}.dash-kpi-sublabel{font-size:12.5px!important;line-height:1.3!important}.dash-kpi-filter-on{letter-spacing:.6px!important;padding:3px 7px!important;font-size:9.5px!important}.dash-kpis-row{gap:6px}.dash-kpi-chip{gap:6px;padding:8px 12px}.dash-kpi-chip-val{font-size:16px}.dash-kpi-chip-label{font-size:12px}.dash-filters{gap:8px}.dash-search-wrap{height:42px}.dash-search{font-size:15px!important}.dash-select{height:38px;padding:0 12px;font-size:13.5px}.dash-quick-chip{border-radius:11px;padding:10px 14px!important;font-size:14px!important}.dash-quick-chip-num{width:22px;height:22px;font-size:13px!important}.dash-quick-chip-count{padding:2px 8px;font-size:12px!important}.dash-filter-banner{padding:8px 14px;font-size:13px!important}.dash-filter-clear{padding:7px 12px;font-size:12.5px!important}.dash-grid{grid-template-columns:1fr;gap:14px;padding:14px 14px 32px}.dash-card{border-radius:18px;gap:14px;padding:22px 18px!important}.dash-card-name{font-size:22px!important;line-height:1.15!important}.dash-card-phone{font-size:16px!important}.dash-card-desc{font-size:14px!important}.dash-card-date{font-size:13px!important}.dash-badge{padding:5px 11px!important;font-size:12px!important}.dash-card-corner-time{padding:6px 10px!important;font-size:12px!important}.dash-card-corner-time .corner-time-label{font-size:10px!important}.dash-card-corner-time .corner-time-value{font-size:14px!important}.dash-msg-row,.dash-msg-row *{font-size:13.5px}.dash-msg-row .role-tag{font-weight:800;letter-spacing:.8px!important;font-size:11.5px!important}.dash-msg-row .msg-body{font-size:13.5px!important;line-height:1.45!important}.dash-msg-row .msg-time{font-size:11.5px!important}.dash-card-stats{gap:10px;font-size:13.5px!important}.dash-card-prob{padding:5px 11px!important;font-size:13px!important}.dash-card-actions{gap:8px}.dash-card-actions button{padding:11px 14px!important;font-size:14px!important}}@media (width<=420px){.dash-kpi-card{min-height:118px!important;padding:14px 12px!important}.dash-kpi-label{font-size:12px!important}.dash-kpi-num-big{font-size:36px!important}.dash-kpi-num-split{font-size:28px!important}.dash-kpi-filter-on{padding:2px 6px!important;font-size:9px!important}.dash-card-name{font-size:21px!important}.dash-card-phone{font-size:15px!important}}@media (width>=769px) and (width<=1100px){.dash-grid{grid-template-columns:repeat(2,1fr);gap:14px;padding:20px 24px 40px}}@media (width>=1101px){.dash-grid{grid-template-columns:repeat(2,1fr);gap:16px;padding:20px 28px 40px}.dash-kpi-chip{padding:8px 16px}}